Defining the Customer Service ProblemIn this Assignment, you
have the opportunity to apply what you practiced in the Learning
Activity and in Discussion regarding customer building strategies
on the Customer Service Representative (CSR) Tool Belt. Read the
blog message and respond appropriately using your CSR Tool Belt to
resolve the customer service issues.Read the following
message that was posted recently on the Skippers Shoes blog by
an unhappy customer.Posted by: notsohappycustomer date: 6/12/2015I
have to say that I have been a customer of Skippers Shoes for quite
some time. I love to shop the store at the mall, especially for my
grandkids. I thought I would try out their online website at
https://allaplusessays.com/order and see if I could shop online for
the shoes that I need as I am unable to get to the mall due to lack
of time. I find it so convenient to shop from the comfort of my
home at any time of day. I noticed that the website is really
lacking. The product catalog only consisted of information about
the customized shoes that are available for purchase. None of the
regular tennis shoes or dress shoes (not customized) were available
on the web. I wanted to shop through styles and different colors,
etc. and I did not have the chance to do this. I really think that
someone needs to look into this. I would rather shop at Skippers
Shoes than other shoe stores online but won’t be able to if they
don’t have the product information online.Checklist:Identify the
personality type and life stage based on your Reading and CSR Tool
Belt.Using the customer Tool Belt strategies, define the customer
service problem.Discuss what you would do to address the problem
and the rationale behind your decisions .Respond in a minimum of 2
pages (500 words) in APA format and citation style and
include an extra title and references page. After you have saved a
copy to your files, submit your Assignment to the Unit 1 Dropbox
before the end of the unit.
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