Even complicated and confusing topics will be easily developed and covered if you request our help writing an essay. Place an order today!

To address these issues, a research proposal was prepared (Assignment 1) and the research overseen by the management of Computers R Us. It was found that customer satisfaction was a contributing factor to the issues experienced in the CompleteCare division. Consequently, the management of Computers R Us have developed several possible initiatives to improve customer satisfaction to a minimum level of 7 out of 10. These initiatives include: decreasing response times in the CompleteCare division, increasing methods of communication between Computers R Us and its customers, the level of advice CompleteCare staff provide on Computers R Us products and services, and a new loyalty rewards program. Management is interested to know which of these strategies is considered the most effective by Computers R Us customers.
A member of your team has already collected data that can be used for this analysis. To collect this data, a simple random sample of 500 customers was selected. Of the 500 customers to whom surveys were sent, 420 responded. The survey used to collect this data is provided below and the survey responses have been collated in the CompleteCare.xls Excel file. You are required to write a report after performing an analysis on the data collected from the customers of Computers R Us.
A member of your team has suggested that, when you perform this analysis, you should undertake a series of hypothesis tests to examine the following:
1. Does the current level of customer satisfaction differ from management’s goal of 7 out of 10?
2. Is there any difference between the satisfaction of male and female customers with the level of communication with staff and management at Computers R Us?
3. Are there any differences in the overall customer satisfaction across the following age groups: 1, 2, 3, 4 and 5?
4. Is there any difference in customer satisfaction between responses to the initiatives of ‘decreasing response times in the CompleteCare division’ and ‘the loyalty rewards program at Computers R Us’?
5. Do any of the initiatives of ‘decreasing response times in the CompleteCare division’, ‘the level of advice CompleteCare staff provide on Computers R Us products and services’, ‘the
Page 3 of 6
level of communication with staff and management’ and ‘new loyalty rewards program’ influence the overall satisfaction of Computers R Us customers?
Required:
Write a data analysis report that provides the results to each of the five hypothesis tests above and make overall recommendations to Computers R Us that management can use for future business decision-making. Based on your analysis relating to these hypotheses, your report should focus on two key issues: the current degree of customer satisfaction and the strategy or strategies that would be most effective to increase customer satisfaction.



testimonials icon
FIND A SOLUTION  AT  All A+ Essays T...
testimonials icon
 Define electronic human resource management and indicate its implications for five HRM practices. Your response shoul...
testimonials icon
Week 3 Business And Society After reading both of the weekly readings Employer of choice: the new corporate imperative...
testimonials icon
It is an argument essay from 8 pages (without title page and citation page excluded) talking about why should student go to college. It needed 5 so...
testimonials icon
Which of the following could not be considered a “Romantic hero”? Which of the following is not a...
testimonials icon
ExampleLink open in same window To Order an Original Plagiarism Free Paper on the Same Topic Click...
testimonials icon
Running head: INTANGIBLE ASSETSIntangible assets as the source of sustainable competitive advantage of a firmStudents NameInstitutional AffiliationIN...
testimonials icon
What does a game look like that utilizes graph theory?Graph theory is a very creative and visually appealing b...
testimonials icon
John went to the store. He bouht a lamp for $56.56 that was on sale 20 percent then you can talk an additional 50 percent off your price if you bu...
testimonials icon
please see attachment...
testimonials icon
Case study 1 & 2, 6 questions...

Other samples, services and questions:

Calculate Price

When you use PaperHelp, you save one valuable — TIME

You can spend it for more important things than paper writing.

Approx. price
$65
Order a paper. Study better. Sleep tight. Calculate Price!
Created with Sketch.
Calculate Price
Approx. price
$65